Our refund policy is offered on all goods provided that you have requested a return within 30 days of receipt. Please return within 14 business days from the date of the return request. If the return is not received within 14 business days then a refund will not be processed but a credit note will be issued. Please be aware, however, that we are unable to refund shipping costs as we are unable to claim back the costs we incur as a result of shipping.
You shall be refunded only the subtotal providing your item is still in new/as sold/re-saleable condition, has not been used and is still in its original packaging with all parts included. All items are thoroughly inspected upon return and higher value orders will be subject to a processing, handling and repackaging fee of 25%. If an item is judged not in new/ original condition (as was shipped), is dirty/ has been used, a 50% restocking fee may be applied to the refund amount.
We pride ourselves on the quality of our products, with all being built to stand the test of time, although we cannot be held liable for mistreatment of products.
Please note, during the COVID-19 outbreak we will be extending the 14 business day return time-frame to accommodate for those unable to return at this time.
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded or tracked delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to process a refund) for any such loss or damage.
You should check all products you receive against your order. Please note that due to the nature of shipping and the high volumes of packages couriers deal with worldwide, packages may be damaged in transit. Whilst we endeavor to ensure our couriers handle all of our packages with care, we cannot guarantee that the packaging will not be affected in transit. If the item itself is damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply and you must inform us (by phone or email only) within 30 days. Please note, we will ask for evidence of damage or error in supply in order to offer you a replacement product or refund. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. We may offer you a replacement product and any refunds that are processed will be processed in the same way that the order was placed.