Warranty, Refund & Returns– Telescopicgoal icon

Warranty, Refund & Returns

2 Year Limited Manufacturer's Parts Warranty

TELESCOPICGOAL warrants to the original purchaser of any new product, that the product will be free of defects in materials or workmanship for 730 days from the date of purchase.

Proof of purchase is required to receive and maintain warranty coverage. Please retain records of your purchase, such as sales receipts, order numbers, or invoices in case needed. 

Exclusions & Void of Warranty

This warranty does not cover parts which are subject to general wear and tear, including:

  • Nets
  • Bungees
  • Bags
  • Ground Stakes
  • Carabiners

This warranty also does not cover damages resulting from the following:

  • accident
  • misuse
  • abuse
  • anticipated wear / general wear and tear.
  • lost merchandise
  • damage from the elements (such as rain / sun exposure / wind / hail etc.)
  • damage due to leaving the product in a hot vehicle
  • failure to properly care for your product

If your TELESCOPICGOAL product gets wet during use (due to rain or snow), please ensure that it is properly dried out before storing in its bag. Storing your product damp / wet may result in damage such as rust or rot and will void your product's warranty.

Prolonged exposure to sun and rain will degrade your item and reduce its useful lifespan. Damage due to weather exposure will void your product's warranty.

Open Box & Used Products

Products which are sold as 'Open Box' or 'Used' condition on TELESCOPICGOAL websites and marketplaces (e.g. eBay and Amazon etc.) are excluded from the TELESCOPICGOAL Manufacturer's Parts Warranty. Such products are sold at significant discounts compared to new products and customers purchasing these products assume any defect risks associated with these products. 

If you purchased an 'Open Box' or 'Used' product and it is in an unusable condition out of the box, please contact us for resolution. 

Attempting to register a warranty for an 'open box' / 'used' product via the warranty registration page does not grant any warranty coverage.


If you are not satisfied with your purchase please contact us at info@telescopicgoal.com within 7 days from the date of purchase to arrange a refund or exchange. The item must then be sent back to us within 14 days from the date of purchase. Return shipping for a refund or exchange is the responsibility of the customer but we will happily cover the cost of returning the exchanged item.

All seconds products are considered FINAL SALE and are not eligible for further discount, return, refund or exchange.

Items must be unused and be in its original packaging. If these conditions are not met the refund or exchange will not be processed. Refunds and exchanges will be processed within 7 days of receiving the returned item.

Once you have shipped your product, please notify us by sending us an email on info@telescopicgoal.com with your tracking number so that we can closely monitor. We will be in contact once we have received your return

The return delivery address for Telescopicgoal is: 

C/- Brand Nation Marketing
Unit C
86-88 Westpoint Drive
Auckland 0618
* Please include your Full Name, Order Number, and reason for return on the parcel. 


The price of shipping will depend on the item you purchase and the destination.


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